Customer Service


Where does Vegan Pure ship?

Vegan Pure products can only be shipped to street and PO Box addresses within the Continental U.S. We cannot ship to Alaska, Hawaii, U.S. Territories or APO/ FPO addresses, since regulations prevent some products from shipping by air. 

At this time does not ship to international addresses but we’re working on providing healthy, natural nails to women all over the world. Stay tuned!


When will I receive my order?

For FREE shipping, discounted shipping promotions, or $5.90 flat fee standard

shipping your order will arrive:

8-10 days in the Western states 

3-5 days in the Midwest, Southwest, or Northeast states

2-3 days in the Southeast 

1-2 business days after the order, you’ll receive an email with shipping and tracking information. UPS and USPS are the carriers. Ground shipping only.


Is my credit card information kept secure?

Absolutely. We take your privacy very seriously. Our site uses the leading cyber security encryption service to process your payment and keep your credit card information well-guarded while you are using our site. Your credit card information is not available to us.

How can I pay for my order?

We accept: American Express, Discover, MasterCard, Visa, and Paypal.

We regret that we are unable to accept credit cards that have been issued by banks outside the U.S. or credit cards with billing addresses outside the U.S.

For your security, your billing address must match the billing address of the credit card used for payment. We reserve the right to cancel any order that does not meet this criteria.

Why is my credit card rejected?

If your credit card has been rejected, please contact your credit card company.


How do I start a return?

Not satisfied with your purchase from You may return your order for a refund within 30 days from the date of shipment. Place the e-mail confirmation or the order receipt inside the return package or write the order # next to your name on the package.

Returns should be addressed to:

Vegan Pure Returns

13345 NE 17th Avenue

North Miami, FL 33181

To ensure prompt delivery, please send your return via UPS, FedEx, or US Post Office with Delivery Confirmation. We are not responsible for return packages that are lost in transit. We do not pay for shipping on returns.

Within 7 days after the return has been received, please check your credit card statement for a refund from ANISE COSMETICS/VEGAN PURE. Flat rate shipping fee of $5.90 is not refundable.


How do I cancel my order?

We’re sorry you aren’t 100% happy with your purchase! To cancel your order, email us at before 12am EST on the day you place the order so a member of our team can get right to it. In the subject line, please write Cancel Order.

Can I change my shipping address after I’ve placed my order?

Please email us at before 12 am EST on the day you place the order so a member of our team can get right to it. In the subject line, please write Change Shipping Address.

What if I got the wrong items in my shipment?

That happens once in a blue moon and we apologize for that. Please email us a photo of the incorrect items and we’ll send out the correct products. Keep the incorrect items as free gifts for the mix up!

Why was I charged more than once for my order?

When checking out, make sure you click “place order” Only Once! Avoid using the “back” or “refresh” button after clicking “place order”. If there is more than one charge on your credit card on the date of the order, no worries! Within 5 business

days, the unwanted charges will be automatically refunded to your credit card.

Why am I not receiving an email order confirmation?

You should receive an order confirmation via email about 2 minutes after you place your order. If not, please recheck your inbox after a few more minutes. Still missing? Check your junk email or spam folder!

I’m having problems with tracking my order?

We’re sorry to hear that! Sometimes, the carrier can take 1–2 business days to register your shipment status after it’s been shipped. If your tracking number isn’t updating or you find that it’s not working at all, please reach out to us as soon as you can by emailing In the subject line, please write

Tracking Number.